Pełny etat . Customer Care Centre Specialist Sweden

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Pełny etat . Customer Care Centre Specialist Sweden
Dodane 2019-12-14 19:15:36


Stanowisko  Customer Service Representative

About your role:
• Act as a first point of contact for all commercial and logistics questions from internal and external customers via different channels with the aim to identify needs and respond to opportunities;
• Support customers for pre-sales and after sales questions (e.g. product price and availability questions, product selection and substitution, order inquiry, product warranty, and technical or logistical complaints)
• Manage customer complaints – registration, follow-up until resolution and escalation to the next level of support when needed
• Maintain contacts between customers, technical support, after-sales and sales teams in the Nordics country organization(s) and the Logistic Center in Orebrö, Sweden;
• Pro-actively interact with customers and Supply Chain regarding order management and follow-up.
• Register of all customer interactions in CRM system and create order in SAP
• Support in (new) digital tools & projects and actively promote those to customers
• Be the the back-up for colleagues in the other Nordics teams if and when needed

What is helpful to be successful in this role:
• Education: Bachelor’s degree in Business Administration, Logistics, or related field or commercial education and minimum of 2-3 years’ relevant working experience in a (technical) customer service environment
• Working experience/background/education in electrical field is a distinct advantage
• Good command of the Swedish and English language in word and writing – knowledge of other Scandinavian languages is a strong asset
• Excellent communication skills. Call center or customer service experience is an advantage;
• Strong Service and team oriented attitude, with a problem-solving mindset;
• Ability to learn quickly and general interest in learning technical and digital concepts;
• Ability to work in a dynamic and changing environment
• Knowledge of and experience in SAP and CRM (Salesforce) is an asset
• Flexibility regarding execution of new tasks providing that they fit within a professional and dynamic customer care environment

What do we offer?
• Exciting job in an international company, with opportunities to lead and contribute to different projects & actions (e.g. CSR, charity, Employer Branding, Well-Being)
• Work in a diverse and supportive team of professionals. Do you want to get to know us better? Follow us on Facebook!
• Buddy, mentor & induction training - that will help you to smoothly find yourself in our company
• Special training tailored to your needs and career goals
• Wide choice of benefits (sports card, lunch vouchers, medical care, life & group insurance, holidays & languages subsidiary)
• No formal dress code - we welcome people as they are and perceive diversity as value for the company

• Opportunity to develop based on clear career paths, to grow through experience and exposure
• Possibility to use foreign languages and to collaborate with cross-region teams


Wykształcenie  Licenjat/Inżynier
Wymagana znajomość języka szwedzkiego oraz angielskiego.
Nie zapomnij o wysłaniu CV.


Warszawa, Mazowieckie

Szczegóły ogłoszenia

Id Ogłoszenia: 2039
Wyświetlony: 428
Wygasa: nie wygasa


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